We Ship Globally

At Watch Penthouse, we believe your experience should be exceptional from the moment you place your order until your timepiece arrives at your doorstep.

We proudly offer worldwide shipping and partner with trusted international courier services to ensure your order is delivered safely, securely, and efficiently. Every Watch Penthouse order is carefully prepared and shipped with attention to detail, reflecting the same quality and care that goes into our products.

Our shipping options are available for customers across the United States and international destinations worldwide. Available shipping methods and delivery times may vary depending on your location and will be displayed during checkout.

Delivery Times

We work hard to ensure fast and reliable delivery. Please note that during peak seasons, holidays, or periods of high demand, delays may occur due to circumstances outside of our control.

Estimated delivery times under normal conditions:

Delivery estimates begin once your order has been processed and shipped.

Premium Shipping Experience

At Watch Penthouse, we understand that receiving your new watch is part of the luxury experience.

That is why we work with reliable shipping partners that provide:

• Secure handling throughout transit

• Reliable international delivery networks

• Shipment tracking from dispatch to arrival

• Delivery updates through email or text notifications where available

Your order is carefully packaged to help ensure your watch or strap arrives in excellent condition.

Flexible Delivery Options

Our shipping partners provide convenient delivery solutions designed around your schedule.

Depending on your location and available services, you may be able to:

• Track your shipment in real time

• Adjust delivery preferences

• Schedule delivery options

• Arrange pickup through approved carrier locations

• Manage delivery instructions

These options allow you greater control over when and how your order reaches you.

Stay Updated on Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

This email will include:

• Your unique tracking number

• Shipment details

• A link to monitor your delivery progress

You can use this information to follow your Watch Penthouse order from our facility to your doorstep.

Tracking Your Package

Once your package has been shipped and scanned by the carrier, tracking updates will become available.

Please allow some time after receiving your shipping confirmation for tracking information to appear, as carrier systems may require processing time.

If you experience any issues with your tracking information, our Customer Care Team will be happy to assist.

Customs, Duties & International Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country.

These fees are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Watch Penthouse is not responsible for delays caused by customs processing.

Ensuring Successful Delivery

To ensure your order arrives smoothly, please carefully review your shipping information before completing checkout.

Accuracy Is Important

Please make sure your:

• Full name

• Shipping address

• Apartment/unit number (if applicable)

• Postal code

• Contact information

are entered correctly.

Incorrect or incomplete information may result in delivery delays, additional fees, or returned shipments.

Address Changes

If you notice an error with your shipping address after placing your order, please contact us immediately.

While we will do our best to assist, changes cannot always be guaranteed once an order has entered processing or shipping.

No PO Box Deliveries

Please note that many international courier services cannot deliver to PO Boxes.

We recommend providing a complete physical delivery address to ensure successful delivery.

Customer Responsibility

Customers are responsible for providing accurate shipping information during checkout. Taking a moment to verify your details helps ensure your Watch Penthouse order arrives safely and on time.

Returns & Refunds

If your order does not meet your expectations, our Returns & Refund Policy provides detailed information about eligibility, requirements, and the return process.

Our goal is to make every part of your Watch Penthouse experience seamless — from selecting your timepiece to receiving it and beyond.

Customer Support

If you have any questions regarding shipping, tracking, or your order, please contact our Customer Care Team through our website.

We are always here to ensure your Watch Penthouse experience is as refined as the timepiece you choose.