Returns Policy

Return Conditions and Requirements

If you are not completely satisfied with your purchase, you may request a return for a refund. The following conditions apply:

  • Returns must be requested within 14 days of receiving your item.

  • Items must be returned in original, unused condition, including all packaging, accessories, manuals, and included materials.

  • Shipping costs, customs duties, taxes, and related fees are non-refundable.

  • Any duties, taxes, customs charges, or additional costs incurred by Watch Penthouse will be deducted from your refund amount.

Refused or Uncollected Deliveries

If you refuse delivery of your package or fail to collect your order from the shipping carrier, resulting in the package being returned to Watch Penthouse, all associated costs will be deducted from your refund.

This may include:

  • Original shipping fees

  • Return shipping costs

  • Customs duties and taxes

  • Carrier handling fees

  • Additional charges incurred due to the refused or uncollected delivery

Watches

Protective Materials

Watches must be returned with all original protective materials intact, including protective stickers, films, covers, and packaging.

Any removal, damage, or alteration of protective materials may result in the return being rejected.

Bracelet Adjustments

Watches with resized, adjusted, modified, or altered bracelets are not eligible for return.

Please ensure your watch selection is final before making any adjustments or modifications.

Condition Verification

For watch returns, customers may be required to provide photos of the watch, including the case back and any remaining protective materials, before the return is approved.

This helps us verify that the watch remains in its original condition.

Step-by-Step Return Process

We want your return experience to be simple and straightforward. Follow these steps to begin your return:

1. Review Return Eligibility

Before submitting a return request, confirm that your item meets all return conditions listed in this policy.

2. Contact Watch Penthouse

To begin a return, contact our Customer Care Team through our website contact page or reply to your order confirmation email.

Please include:

  • Order number

  • Customer name

  • Item(s) you wish to return

  • Reason for return

  • Photos of the product if requested

3. Receive Return Instructions

Once your request is reviewed, we will provide instructions regarding the next steps, including return shipping information where applicable.

4. Package Your Item

Carefully package your item using the original packaging whenever possible to ensure it arrives safely.

5. Ship Your Return

Send the item using the approved return instructions provided by Watch Penthouse.

Customers are responsible for ensuring returned items are properly packaged and protected.

6. Inspection & Confirmation

Once your return arrives, our team will inspect the item to confirm it meets our return requirements.

You will receive confirmation once the inspection has been completed.

Refund Inspection Process

Inspection

Every returned item is carefully reviewed to ensure:

  • The product is unused

  • All original packaging and accessories are included

  • Protective materials remain intact where applicable

  • The item meets the conditions outlined in this policy

Approval or Rejection

After inspection, we will notify you whether your return has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Refund Processing

Approved refunds will be issued after inspection is completed. Processing times may vary depending on your payment provider or financial institution.

Any applicable fees, including restocking fees, shipping costs, duties, taxes, or charges outlined in this policy, will be deducted before the refund is completed.

Exchanges

If you would like to exchange an item, please contact our Customer Care Team.

Exchange availability depends on product availability and whether the returned item meets our return requirements.

Our team will assist you in finding the right replacement piece whenever possible.

Customer Support

At Watch Penthouse, we are dedicated to providing an exceptional customer experience.

If you have questions regarding returns, exchanges, or your order, please contact our Customer Care Team through our website contact page.

We are here to ensure your experience with Watch Penthouse is as refined and enjoyable as the timepiece you choose.